100% Satisfaction Guarantee
Every order from Dr. Jay's Peptides is backed by our satisfaction guarantee. If your order arrives damaged, incorrect, defective, or not matching the specification on the product page, we will make it right — with a free reship or a full refund, your choice.
Just contact our customer support team within 7 days of delivery and we'll take care of it personally. No back-and-forth, no run-around.
At Dr. Jay's Peptides, customer satisfaction is extremely important to us. We are committed to providing high-quality, Swiss-sourced research material, accurate order fulfillment, and responsive customer support — and we stand behind every shipment that leaves our Florida fulfillment facility.
If your order arrives damaged, incorrect, defective, or if there is an issue with shipping or fulfillment, please contact our customer support team within 7 days of delivery. We will review the situation individually and resolve it promptly — typically with a free reship of the affected item or a refund to your original payment method.
For the safety and integrity of research material, we cannot accept returns or provide refunds on products that have been opened, used, altered, or improperly stored after delivery. We also cannot guarantee or predict any specific outcome, result, or level of satisfaction from the use of any product, as individual research experiences may vary. This restriction is standard practice across the research-materials industry and exists to protect every customer from cross-contamination risk.
Our commitment is simple: we will make every reasonable effort to ensure our customers are treated fairly and leave satisfied with their experience.